Shipping Policy

Baby Paddle Pals currently ships to addresses within the United States and Canada.

Shipping Rates

Contiguous United States

For orders shipping to the lower 48 states:

• Free standard shipping on orders of $30 USD or more
• $9.99 USD flat-rate standard shipping on orders under $30 USD

Alaska and Hawaii

• $25 USD flat-rate shipping applies to all orders shipping to Alaska or Hawaii, regardless of order value.

Canada

• Free standard shipping on orders of $30 USD or more
• $9.99 USD flat-rate standard shipping on orders under $30 USD

The shipping charge shown at checkout will be based on the delivery address and the applicable store currency.

Order values are calculated after discounts and before applicable taxes.

Order Processing

Orders are typically processed within [1–2 business days], excluding weekends and public holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Estimated Delivery

Estimated delivery times will depend on the shipping destination and carrier service.

• Contiguous United States: approximately [3–8 business days]
• Alaska and Hawaii: approximately [5–12 business days]
• Canada: approximately [3–8 business days]
  

Delivery estimates begin after the order has been processed and are not guaranteed. Delays may occasionally occur due to weather, carrier disruptions, holidays, customs, or other circumstances outside our control.

Shipping Locations

U.S. orders are fulfilled from our U.S. inventory and Canadian orders are fulfilled from our Canadian inventory whenever possible.

We currently ship only within the United States and Canada. International shipping outside these markets is not currently available.

Address Accuracy

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If an order has not yet shipped, please contact us as soon as possible to request an address correction. We cannot guarantee changes after an order has entered fulfillment.

Baby Paddle Pals is not responsible for delays or losses caused by an incorrect or incomplete address provided at checkout.

Lost, Delayed, or Damaged Packages

If your tracking information shows no movement for an extended period, your order arrives damaged, or you believe your package may be lost, please contact us with your order number.

We will review the issue with the applicable fulfillment warehouse and shipping carrier and assist with the next steps.

Returned or Refused Packages

If a package is returned to the warehouse because of an incorrect address, failed delivery attempts, or refusal of delivery, additional shipping charges may apply before the order can be reshipped.

Original shipping charges are non-refundable unless the return results from our error.

Contact Us

For questions about shipping or an existing order, please contact us through our Contact page or via Inbox and include your order number.